DISPATCH TIMES

We process online orders Monday through Friday between the hours of 10am to 6pm, any orders placed on Weekends or Public Holidays will be sent on the next available shipping day.

As a team we do everything humanly possible to get your order out on time, and in most cases are dispatching immediately overnight, the day after its placed. There are however times where we hit capacity, generally after sales promotions, large pre-order campaigns or general periods of high trade where we hit capacity and it takes us a few extra days to catch up.  

During these periods we always do our best to communicate delays with you via email, or a notification on our website and can assure you that we’re busting arse to catch up.

In the event of requiring your order by a specific date, please phone or email us first and we’ll do our best to help you out.

 

DOMESTIC SHIPPING (AUSTRALIA)

We offer domestic shipping exclusively via Australia Post, this allows us to provide you with depot to door tracking once your order has been dispatched in addition to providing you with the most premium and reliable delivery service available in Australia.

As the artists own the stock unfortunately as much as we would like to we’re unable to offer free shipping with our online orders.

As a preferred supplier of Australia Post we’re proud to offer the following premium services:

  • 1-3 business days from dispatch - Australia Post (Express) with door to door tracking.
  • 1-3 business days from dispatch - Australia Post (Express) with door to door tracking + Insurance (for orders over $100).
  • Up to 7 to 12 business days - Standard mail with Stamp (for CD orders only) w/out tracking.

 

If you do not request insurance, we will still provide assistance by lodging claims on your behalf however please note the standard time to process claims without insurance with Australia Post is 6 weeks.

 

INTERNATIONAL SHIPPING (OUTSIDE AUSTRALIA)

We also offer International shipping exclusively via Australia Post, using premium services called “Express Courier International” & “International Pack and Track” this allows us to provide you with depot to door tracking once your order has been dispatched in addition to providing you with the most premium and reliable delivery service for International orders available in Australia.

As the artists own the stock unfortunately as much as we would like to we’re unable to offer free shipping with our online orders.

As a preferred supplier of Australia Post we’re proud to offer the following premium services:

  • 2-6 business days from dispatch – Express Courier International with door to door tracking.
  • 3-10 business days from dispatch – Pack and Track International with door to door tracking.

We use the shipping address you’ve placed with us during your check out on Native Brand and do not manipulate your address in between, please note this is NOT your PayPal address.

If you have an incident with a Damaged or Missing article we can provide assistance by lodging claims on your behalf however, please note the standard time to process claims without insurance with Australia Post is 6 weeks.

 

Depending on your country, additional fee’s and duty costs may be. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These fees are generally based on the value of the incoming goods and the value varies significantly between countries. For more information, please contact your local customs office. The majority of our orders are not affected by Import Taxes however we must outline that this can be a possibility.

 

30 DAY FREE RETURNS

 

We’re happy to now offer 30 day free returns on any unworn, original conditioned items. If you have purchased an item in the store or online and you’re no longer wanting it or the size doesn’t quite fit like you expected it to you are more than welcome to send it back to us and we’ll be happy to organise a store credit or refund for you.

 

In the same sense, if you have received a damaged, faulty, marked or incorrect item, firstly….we’re sorry! But let’s fix it, please email or phone us first  store@weareunified.com and we will organise this to be returned and exchanged or credited accordingly

 

Once contacted, we will organise a return label and email it to you and which point you can print it out, put into comparable packaging ensuring its safe return and drop if off at your local post office.

 

Whilst we’ll have some email transactions or phone logs to help us figure out your preference, it would really help if you completed the “Returns” form that’s located on the back of your order confirmation and include this in your package.

 

When we receive the item, we will action the swap out or credit accordingly, please note that if we determine that the item has been washed, worn, mishandled, damaged outside of being a manufacturers fault or in any way made un-sellable during the time it was outside of our control we may contact you to organise an alternative option.